The Nairobi City County Government has enhanced its service delivery capabilities with the implementation of a backup internet link through Starlink satellite technology. This upgrade provides the Customer Service Centre at City Hall with internet speeds ranging between 120 Mbps and 200 Mbps.
Key Points:
– Enhanced Connectivity: The integration of Starlink satellite technology ensures that essential customer services remain operational even during primary network outages. This improvement aims to foster a seamless and uninterrupted experience for Nairobi residents relying on digital services.
– Statements from Officials:
– Tiras Njoroge, ICT Infrastructure Chief Officer, highlighted that the upgrade will facilitate faster and more reliable access to the Nairobi Pay system and improve overall service delivery.
– Truphena Ogonda, ICT Infrastructure County Director, emphasized that the new infrastructure will handle higher data loads, supporting ambitious plans for expanding e-government services and strengthening the shift toward fully digital service provision.
– Support for Governor Sakaja’s Manifesto: The technological enhancement aligns with Governor Johnson Sakaja’s manifesto, which emphasizes using technology to streamline county operations.
– Starlink’s Role: Introduced to the Kenyan market in July 2023, Starlink, powered by SpaceX, uses a network of satellites in low Earth orbit to deliver high-speed internet with low latency. It is particularly beneficial for providing coverage in remote and underserved areas where traditional internet service providers may not reach.
This strategic move aims to improve the reliability and efficiency of Nairobi’s digital services, supporting the county’s broader goals of technological advancement and improved service delivery.
