The Ministry of Interior and National Administration is upgrading DCI technology to allow for the processing of more certificates of good conduct, amid concerns about issuance delays.
This was revealed by Dr. Raymond Omollo, Principal Secretary for Internal Security and National Administration, during an early morning consultative meeting at the Harambee House.
Kithure Kindiki, Cabinet Secretary of the Interior Ministry, convened the consultative meeting with the DCI team led by Director Mohamed Amin.
According to CS Kithure, the upcoming task will be to upgrade the existing system from the current Automated Palm and Fingerprint Identification System (APFIS) to the more efficient Multi Biometric Identification System (MBIS).
“Early this morning, received a briefing from the DCI team led by Director Mohamed Amin and canvassed the strategy for Information Technology(IT) system upgrade and set in motion the timetable for clearing the backlog , to restore public confidence in our service delivery, CS Kithure said.
“Going ahead, the task remains to clear the backlog and upgrade the system from the current Automated Palm and Fingerprint Identification System (APFIS) to the more efficient Multi Biometric Identification System (MBIS)”,
PS Omollo, the accounting officer in the state department that oversees the National Police Service, stated that the system upgrade will speed up the processing of certificates of good conduct, allowing for hassle-free, timely service to those in need.
The latest comes just a week after CS Kithure promised to address the issue of backlog following a slew of complaints about the numerous trips and long lines that Kenyans had to endure while seeking the certificate.
“Enhancing the Information Technology System at the Directorate of Criminal Investigations (DCI) will significantly expedite the processing of certificates of good conduct,” PS Omollo said.
“We are committed to delivering a service that is both prompt and hassle-free for citizens, devoid of any avoidable delays.”
The DCI department only has the capacity to process 4500 certificates per day, despite a daily demand of 11,000 certificates.
