The Kenya Power and Lighting Company (KPLC) has announced the resumption of its prepaid system that had been affected from Sunday, June 2 to Monday, June 3.
In a statement on Tuesday morning, the power utility company said the scheduled maintenance was completed Monday 10pm and prepaid customers can now purchase electricity tokens.
“Our prepaid customers can now buy their electricity tokens via all payment channels including M-Pesa Paybill number 888880, Airtel Money and banking channels. We assure Kenyans that we are committed to continuously improving our services to better their needs,” the company said.
The process began at 10pm on Sunday night and took twenty-four hours to complete, resulting in the restoration of service at 10pm on Monday.
Last week, the company warned of the interruption saying that it was part of a system upgrade which is aimed at improving service delivery to its customers.
“The prepaid token vending system will be unavailable from 10pm, Sunday, 2nd June to 10 pm, Monday, 3rd June to enable us to upgrade our systems for improved service delivery,” the Company said in a notice issued last week.
During the downtime period, customers could not buy electricity tokens from all vending points including Kenya Power offices, M-Pesa Paybill number 888880, Airtel Money and banking channels.
“We therefore wish to advise our pre-paid customers to buy enough tokens before then to avoid any inconvenience,” it said.
In February, the prepaid system faced disruption which saw customers expressing their difficulty in accessing tokens, a case that was confirmed by the company as it rectified the fault a day later.
“Following a recent system disruption that led to delays in the processing and delivery of prepaid tokens, we are glad to inform our customers that the issue was resolved on Monday. Customers can now conveniently buy their tokens through M-Pesa paybill no 888880,” the notice read.
