A total of two million prepaid (token) meters have been updated in the last three weeks since the public launch of the Update Token Meter Yako Campaign. The free exercise aims to update the software of 7.4 million prepaid meters, ensuring customers continue to enjoy uninterrupted access to electricity.
“The numbers are encouraging and we are happy to note that our customers have taken the call to update their meters seriously. We are almost at 30 of per cent the targeted meters, and we are optimistic that all our prepaid customers will have updated their meters by the 31st August deadline,” said Kenya Power’s Managing Director and CEO, Joseph Siror.
Global exercise
The Update Token Meter Yako campaign is part of a global initiative targeting all prepaid meters using the Standard Transfer Specification (STS). This universal method ensures the security of tokens transferred to prepaid meters.
The company has set the end of August 2024 as the deadline for updating all STS-compliant meters within its network.
To facilitate a successful update, the company has adopted a phased approach, scheduling prepaid meters for updates in batches. Customers receive an SMS notification once their meter is scheduled. Subsequently, update codes are sent to the customer upon the purchase of an electricity token.
“The phased approach has ensured that the prepaid system is not overloaded with customer requests for the update codes. This has minimised challenges such as system delays and made it easier to purchase tokens and access the update codes. We encourage all customers to update their meter once they receive the codes,” said Siror. He added that the company is noting and incorporating important feedback into the Update Token Meter Yako Campaign deployment strategy to ensure that all the prepaid customers are fully empowered to update their meters once scheduled.
