Nairobi’s Chief Officer for Citizen Engagement and Customer Service, Geoffrey Mosiria, has confirmed progress in a case involving a group of young people who had raised complaints over a company that failed to deliver electric motorbikes after they made deposits.
In a statement shared via his X account on Thursday, May 21, 2026, Mosiria said the youths had earlier visited his office seeking help after what they described as repeated delays and unclear communication from the company. They had already reported the matter to the police but turned to Mosiria’s office for further intervention. He said his engagement and public highlighting of the issue helped push for action.
“Earlier this month, a group of young people visited my office to air their frustrations over a company that had promised to provide them with electric motorbikes after they deposited a certain amount of money. Unfortunately, after making the deposits, the company subjected them to endless excuses and delays, leaving many of them frustrated and uncertain. They had already reported the matter to the police and also came to my office seeking intervention.”
Following the public attention the matter received, Mosiria says there has now been notable progress, including refunds and deliveries finally starting to take place.
“After I highlighted their story and brought their concerns to the public’s attention, I am happy to report that there has been positive progress. Today, one of the young people visited my office to thank me and confirm that the company has finally started responding. Some have already received refunds, while others have received their motorbikes. In fact, most of them were called to the company offices today to collect their bikes,” he said.
He further stressed the importance of accountability among businesses and encouraged young people to speak out whenever they feel exploited.
“When young people raise genuine concerns, they deserve to be heard and protected from exploitation. To all businesses, integrity and accountability must always come first. To our young people, never suffer in silence; continue speaking up whenever your rights are violated. Together, we can build a fairer and more accountable society for everyone.”
The developments now offer relief to the affected youths, many of whom are either receiving refunds or finally getting the electric motorbikes they were promised, turning weeks of frustration into a long-awaited resolution.
