A young Nairobi woman has opened up about her decision to walk away from a call centre job after nearly three years, citing management pressure and a desire to protect her mental wellbeing.
Njeri Sherry shared the news through a TikTok video, describing her final day at the company as the beginning of a new chapter rather than the end of a road.
She spoke warmly about the skills, confidence and cultural knowledge she picked up during her time there, framing the role as a stepping stone that had served its purpose.
”Today marks my last day at work. As I go to start a new chapter of growth I’m leaving with so much experience, growth, knowledge, confidence and cultural knowledge, grammar knowledge. This was my stepping stone and I will always be grateful,” she said.
Njeri’s Resignation Letter
Alongside the video, Njeri shared a screenshot of her formal resignation email, in which she acknowledged the trust the company placed in her at a time she truly needed it.
”I am writing to formally resign from my position, after nearly three years of service. I am truly grateful to the company for trusting me and giving me an opportunity at a time when I genuinely needed it,” she wrote.
However, her letter did not shy away from the difficulties that ultimately pushed her out of the door. She cited growing frustration, relentless pressure and demands she described as coming from all directions, particularly from management.
”I have decided to step away to prioritise my wellbeing,” she stated plainly, before closing with thanks for the opportunity and support she received.
Njeri’s Advice to Other Workers
Beyond her own story, Njeri used the moment to speak directly to colleagues and peers who might find themselves in similar situations.
She encouraged them not to act out of fear, to take their time and to seek guidance through prayer before making any major career move, stressing the importance of arriving at a decision one can stand behind without regret.
Her message clearly struck a nerve, drawing responses from people who had faced their own crossroads at call centres and beyond.
Wambui Kinyanjui commented:
”I left CCI in July after 18 months with them, a happy and fulfilled lady…not for the frustrations but a bigger role. Go win or maybe join us at Athena. It’s beautiful here.”
Altara Closset wrote:
”Thank God I trusted my gut feeling and opened my thrift business after salary ya kwanza.”
Miss Wanjiku added:
“Nataka kuskia kizungu yako nione kama Nita apply coz weh I went for an interview, niongee kama nimesimama ama niketi.”
