The Ministry of Health has assured Kenyans that the Social Health Authority (SHA) system is now fully functional. This follows claims that the system was malfunctioning, forcing patients to pay cash for treatment at some health facilities.
Health Principal Secretary Harry Kimtai acknowledged that the SHA portal encountered challenges during its rollout on October 1 but assured that efforts are underway to restore normal functionality. “We are pleased to confirm that the SHA claims system is fully operational,” he stated in a release on Friday, noting that over 12.6 million Kenyans have registered with SHA so far.
“The Ministry of Health appreciates the public’s continued patience and cooperation as we advance the roll-out of the Social Health Authority (SHA). While the transition has presented some challenges, we are actively addressing them to ensure a smooth and effective process,” Kimtai added.
He mentioned that training for health facilities on the claims portal began on Friday at 3 p.m. and will continue throughout the coming week. Currently, 232 out of 353 renal and oncology providers have committed to delivering services under SHA, and this list will be made available online.
“Pre-authorization is not required for service provision to previously paid-up NHIF members seeking renal and oncology care since they transitioned to SHA,” he explained.
Kimtai further indicated that registration is ongoing nationwide, with hospitals providing information and assisting the public with prompt registration. “Beneficiaries can also easily self-register by dialing *147# or through the SHA website. Community health promoters and SHA-designated registration points are available for additional support,” he noted.
Additionally, he stated that contributions from former NHIF members will be transferred into the SHA system. “A Means Testing Instrument integrated into the system will determine contributions for non-salaried members,” the PS said.
The contracting process with healthcare providers is ongoing, with Kimtai revealing that, as of Friday, all public health facilities and 1,577 private and faith-based health facilities have signed contracts with SHA. He emphasized that health facilities have been instructed not to deny services during this transition period.
