The Super Metro Bus Company has responded to claims that a passenger was pushed from a moving matatu, resulting in death.
In a statement released on Thursday, February 26, 2026, the company said it is aware of the incident and is taking the matter seriously.
According to the statement, their vehicle, registration KDK 060H, was en route from Kitengela to Nairobi CBD with 32 passengers on board when it was stopped by an irate group of boda boda riders claiming that the conductor had pushed a passenger from the bus. “This came as a surprise to all on board,” the statement read.
Super Metro confirmed that the vehicle is currently held at Athi River Police Station and that both the driver and conductor involved are in police custody.
“We are cooperating fully with the law enforcement and National Transport and Safety Authority as they conduct a thorough investigation into the circumstances that led to the incident. Currently, the matter remains under investigation,” the company said.
The bus company expressed deep sadness over the loss of life and extended condolences to the family and loved ones of the deceased.
“As a company, we are deeply saddened by the reported loss of life and our thoughts are with the family and loved ones of those who are affected. Safety of our passengers, employees, and communities is our major concern,” the statement read.
Super Metro also announced it is conducting an internal review to determine whether any company policies or procedures were implicated and to identify safety measures that may be necessary.
“Anyone with relevant information to this matter is encouraged to contact the law enforcement agency,” the statement added.
The company concluded by reaffirming its commitment to transparency, accountability, and the safety of everyone who interacts with its services.
